Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)
- What materials are your products made from?
Our products are made from a variety of high-quality materials, including gold, silver, gemstones, pearls, and other natural materials. Please refer to the product description for specific information about the materials used in each item.
- How do I care for my jewelry?
We recommend that you follow the care instructions provided with your jewelry. In general, it's best to store your jewelry in a cool, dry place and avoid exposing it to water, chemicals, and extreme temperatures. You can clean your jewelry with a soft cloth and mild soap or jewelry cleaner.
- What is your return policy?
Please refer to our product return policy for detailed information about returns and exchanges.
- Do you offer gift wrapping?
Yes, we offer gift wrapping for an additional fee. You can select the gift wrapping option at checkout.
- Can I track my order?
Yes, you will receive a tracking number once your order has shipped. You can use this tracking number to track your package online.
- How long will it take to receive my order?
Delivery times vary depending on your location and the shipping method you choose at checkout. Standard shipping usually takes 5-7 business days within the US, while international shipping can take up to 2-3 weeks.May take longer in other shipping situations。
- What if I have a problem with my order?
If you have any issues with your order, please contact us as soon as possible. We will do our best to resolve any problems and ensure that you are satisfied with your purchase.
If you have any other questions or concerns, please do not hesitate to contact us. We are always happy to help!