Product Maintenance and Repair Policy

Product Maintenance and Repair Policy

We want you to enjoy your jewelry and accessories for a long time. That's why we offer a product maintenance and repair policy to ensure your items remain in excellent condition. Please take a moment to read through our policy below.

  1. Maintenance

We recommend that you clean your jewelry and accessories regularly to maintain their appearance. Please refer to our product care instructions for specific information on how to care for your items.

  1. Repair

If your item needs repair, please contact us to request a repair authorization. We will provide you with instructions on how to send your item to us for repair. Please note that you will be responsible for shipping costs.

  1. Warranty

We offer a limited warranty on our jewelry and accessories. If your item is defective, please contact us within 30 days of your purchase to request a replacement or refund. Our warranty does not cover damage caused by normal wear and tear or misuse of the item.

  1. Fees

There may be a repair fee for items that are outside of our warranty period or that have been damaged due to misuse. We will provide you with a quote for the repair fee before proceeding with the repair.

  1. Turnaround Time

We strive to repair your item as quickly as possible. However, depending on the extent of the damage, repair times may vary. We will provide you with an estimated repair time when you request a repair authorization.

  1. Communication

We will keep you updated throughout the repair process and will contact you once your item has been repaired and is ready to be shipped back to you.

By purchasing our jewelry and accessories, you agree to abide by our product maintenance and repair policy. If you have any questions or concerns about our policy or the care of your items, please do not hesitate to contact us.